Shipping policy

Shipping Policy

Processing Time

• All handmade jewelry orders are carefully crafted and processed within 30 business days.
• Custom or personalized orders may take 30 additional days for production.

Shipping Options & Delivery Time

We offer the following shipping options:

• Standard Shipping: Estimated delivery within 30 days.
• Express Shipping: Estimated delivery within 30 days.
• International Shipping: Delivery times vary based on location.

Once your order is shipped, you will receive a confirmation email with tracking details.

Shipping Costs

• Free shipping on orders over [$X] (for applicable regions).
• Shipping fees vary based on location and selected shipping method.

Lost or Delayed Shipments

• We are not responsible for delays caused by couriers, weather conditions, or customs.
• If your package is lost, please contact us at mysarajewellery@gmail.com for assistance.

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Return & Exchange Policy

Eligibility for Returns & Exchanges

• Returns are accepted within 30 days from the delivery date.
• Items must be unused, unworn, and in their original packaging.
• Personalized or custom-made jewelry cannot be returned or exchanged unless defective.

How to Initiate a Return

1. Email us at mysarajewellery@gmail.com with your order number and reason for return.
2. Once approved, we will provide return instructions.
3. Ship the item back to us within 30 days (return shipping costs are the customer’s responsibility unless the item is faulty).

Refunds

• Once we receive the returned item, we will inspect it and process the refund within 30 business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable.

Exchanges

• If you received a defective or incorrect item, we will replace it at no additional cost.
• Exchanges are subject to stock availability.

Non-Returnable Items

• Personalized/custom-made jewelry
• Earrings (for hygiene reasons)
• Gift cards